During my time at Experience Haus I worked with mental health start-up Nightingale to design their pilot app. The goal was to design a means for Secondary Students to log concerns they have regarding their mental health and all round wellbeing. Should they wish these entries can be sent to a School Safeguard of their choice who can help them seek help and resolve these concerns.
The project involved interviewing all key stakeholders to understand the current pain points in regards to students communicating their concerns with safeguard leads. The key insight was to give the students choice over when they sent their entries and who they sent them to.
The primary focus of the pilot app was to design a simple way for students to log their concerns.
Research indicated rather than automatically sending entries to Safeguards, which was Nightingales initial intention; it was important to present the student with the option to send the entry there and then or store it in their journal where they could send it once they feel ready.
Students are able to choose which member of the safeguard team they would like to send their entry to by swiping through profiles.
Research indicated students knew there was a safeguard at school but didn’t know what they looked like or what room they were in. Each profile includes an image, room number and a short description of the safeguard and what they specialise in.
Entries are stored in the journal section. Here students can revisit past entries, detailing what they wrote and who they sent it to.
If at a later point they wish to send an entry, they have the option to, by selecting a Safeguard to send it to.
The app runs text analytics meaning if a student hasn’t sent any of their entries after some time but their are concerning sentiments it can recommend they talk with someone in person should they wish.
The messaging feature allows the student to access their Safeguard during urgent times of need.
Research highlighted that the situation causing concern may not always present itself in school or within school hours. The messaging feature facilitates this need however should a student abuse it this feature can be disabled by the Safeguard Lead.